Refund policy

Refund & Return Policy

Effective Date: February 23, 2026

At Sassy Southern Creations, we take pride in creating high-quality products and providing an exceptional customer experience. Because many of our products are handmade, custom, or personal-use items, please review our policy carefully before making a purchase.

Return Eligibility

Most sales are final. Returns or refunds are only considered for eligible items that arrive damaged, defective, or incorrect.

All claims must be submitted within 5 days of:

  • Delivery for online orders
  • Purchase for in-store purchases

Claims submitted after this timeframe may not be eligible for review.

Non-Returnable Items

For hygiene, safety, customization, and product integrity, the following items cannot be returned or refunded:

  • Custom or personalized products
  • Fragrance oils
  • Essential oils
  • Aroma beads
  • Car freshies that have been opened, used, or removed from their packaging
  • Candles or wax melts once opened or used
  • Room or linen sprays once opened
  • Laundry and home fragrance products once opened
  • Sale or clearance merchandise
  • Seasonal or limited-edition merchandise
  • Gift cards
  • Any item that has been worn, washed, altered, damaged after delivery, or is not in its original condition

Due to the subjective nature of fragrance, we cannot accept returns or exchanges based on scent preference.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery.

Email:

📩 Sassysoutherncreationsss@gmail.com

Please include:

  • Full name
  • Order number
  • Description of the issue
  • Photos of the damaged item
  • Photos of the packaging
  • Photo of the shipping label

Incomplete documentation may delay review.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please notify us within 5 days of delivery.

After verification, we will determine the appropriate resolution, which may include shipping the missing item, replacing the incorrect item, or another appropriate solution.

Refunds

Approved refunds are issued only when a replacement is unavailable or another appropriate resolution cannot be provided.

Refunds are issued to the original payment method.

Original shipping charges are non-refundable once an order has been processed and shipped.

Depending on your financial institution, refunds may take several business days to appear in your account.