Refund policy

Sassy Southern Creations — Return & Refund Policy

Effective Date: September 15, 2026

At Sassy Southern Creations, we’re committed to delivering high‑quality boutique pieces with southern charm and exceptional care. This policy explains how returns, exchanges, and refunds work for all products sold through our store.


1. Standard Return Window (Boutique Items)

We accept returns on standard boutique items within 30 days of delivery.

To be eligible, items must be:

  • In the same condition you received them

  • Unworn, unused, and unwashed

  • With all original tags attached

  • In original packaging

  • Accompanied by proof of purchase

Return Shipping Cost

  • Free return shipping is provided for standard boutique returns.

  • Return method: By mail

  • A return label is included or provided when your return is approved.


2. Handmade & Made-to-Order Items (Final Sale)

Our handmade car freshies and other items made to order just for you are final sale. Because they're made for your order and exposed to fragrance, we can't accept returns or exchanges on them.

Damaged, defective, or incorrect items: If your made-to-order item arrives damaged, defective, or incorrect, email us at sassysoutherncreationsss@gmail.com within 48 hours of delivery. Include your order number and photos of the item, the defect, the packaging, and the shipping label. We'll send a replacement or a refund, and in most cases you won't need to send the item back.

All other boutique items, including our graphic tees and tumblers, follow our standard 30-day return policy in Section 1.

3. Trendsi‑Fulfilled Items (Dropshipped Products)

Some items in our store are fulfilled and shipped directly by Trendsi, our trusted U.S. dropshipping partner. Because these items follow Trendsi’s warehouse rules, their return policy is different from our standard boutique items.

Return Eligibility (7‑Day Window)

Trendsi only accepts returns for defective, damaged, or incorrect items.

To qualify, you must report the issue within 7 days of delivery.

Non‑defective Trendsi items are not eligible for return or exchange.

Items That Cannot Be Returned (Final Sale)

Per Trendsi policy, the following categories are final sale and cannot be returned:

  • Beauty products

  • Bodysuits

  • Face masks

  • Intimates & lingerie

  • Jewelry

  • Swimwear

  • Openpack items

  • Wholesale orders

What to Include When Reporting a Defect

To begin a Trendsi return request, email us at Sassysoutherncreationsss@gmail.com with:

  • A photo of the entire item

  • Close‑up photos of the defect

  • A photo of the shipping label

  • A photo of the packaging

  • Your order number

Most defective Trendsi items do not need to be returned unless Trendsi specifically requests it.

Return Shipping Cost

  • If the item is defective, damaged, or incorrect → Return shipping is free.

  • If the item is not defective → Returns are not accepted under Trendsi policy.

Shipping and handling charges are non‑refundable.

Exchanges

Exchanges are only available for defective Trendsi items. Non‑defective items cannot be exchanged.

Restocking Fee (If Criteria Are Not Met)

If a returned item does not meet Trendsi’s defect criteria, Trendsi may apply a 20% restocking fee or decline the return.

Refund Processing Time

Once Trendsi receives and approves the return (if a return is required), refunds are processed within 5–7 business days. Your bank or card provider may require additional time to finalize the refund.


4. How to Start a Return

To begin a return or report an issue, email us at: Sassysoutherncreationsss@gmail.com

If your return is approved, we will:

  • Provide a return shipping label

  • Send instructions for mailing your item back

Items sent back without requesting a return first cannot be accepted.


5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours so we can evaluate the issue and make it right.

For verified issues, we will provide a replacement or refund. In most cases, no return is required.


6. Exchanges (Standard Boutique Items)

If you’d like a different item, the fastest method is:

  1. Return the item you have

  2. Once approved, place a new order for the item you want

8. Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.

Refund Processing Time

Approved refunds are issued within 5 business days to your original payment method. Your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us.


Thank You for Supporting Our Boutique

We appreciate your trust in Sassy Southern Creations and are always here to help ensure you love your experience with us.