Terms of Service
Terms of Service
Effective Date: February 23, 2026
Welcome to Sassy Southern Creations (“we,” “our,” “us”). By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read carefully before using our site.
1. Use of Website
By using this website, you agree that:
• You are at least 18 years old or have parental consent
• You will not use our products for unlawful purposes
• You will not violate any laws in your jurisdiction
• You will not attempt to hack, disrupt, or misuse the website
We reserve the right to refuse service to anyone at any time for any reason.
2. Product Information & Availability
We strive to display products, colors, and descriptions as accurately as possible. However:
• Colors may vary due to screen settings
• Product availability may change without notice
• We reserve the right to discontinue products at any time
All prices are subject to change without notice.
3. Orders & Payment
By placing an order, you agree to provide accurate and complete information.
We reserve the right to:
• Cancel or refuse any order
• Limit quantities
• Cancel orders suspected of fraud or unauthorized activity
Payment must be received before orders are processed.
4. Custom & Personalized Products
Custom and personalized items are made specifically for you and are non-refundable unless defective.
Customers are responsible for verifying spelling, sizing, and design details prior to finalizing their order.
We are not responsible for customer-provided errors.
5. Fragrance & Personal Use Products
Due to the personal and subjective nature of fragrance:
• We do not guarantee scent preferences
• Individual results may vary
• Fragrance products should be used as directed
Customers are responsible for reviewing ingredient or usage information prior to use.
Discontinue use immediately if irritation occurs.
6. Shipping & Delivery
Processing and shipping timelines are outlined in our Shipping & Returns Policy.
We are not responsible for:
• Carrier delays
• Lost or stolen packages marked delivered
• Incorrect addresses provided at checkout
Risk of loss transfers to the customer once the carrier marks the package delivered.
7. Returns & Exchanges
All return policies are governed by our Shipping & Returns Policy.
By purchasing from us, you agree to those terms.
8. Local Pickup & In-Store Purchases
For local pickup or future physical retail purchases:
• Orders must be picked up within designated timeframes
• Store policies apply to in-store purchases
• Store credit or exchange policies may differ from online
9. Product Disclaimer & No Warranty
All products sold by Sassy Southern Creations are provided “as is” and “as available” without warranties of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Performance expectations beyond normal use
Because many of our products are handmade, custom, seasonal, or fragrance-based:
• Variations in color, texture, scent strength, wood grain, or finish are normal
• Screen displays may affect color perception
• Fragrance preferences are subjective
• Product longevity may vary depending on environment and use
We do not guarantee specific results, scent longevity, durability timelines, or performance beyond normal intended use.
Customers assume all responsibility for proper use, storage, and care of purchased products.
10. Limitation of Liability
Sassy Southern Creations shall not be liable for:
• Indirect or incidental damages
• Loss of profits
• Loss of data
• Consequential damages
Our maximum liability shall not exceed the purchase price of the product in question.
By purchasing, you agree that use of our products is at your own risk.
11. Product Use & Safety
Customers are responsible for using products safely and as intended.
We are not liable for misuse, improper storage, or failure to follow usage instructions.
12. Intellectual Property
All content on this website — including logos, images, graphics, product designs, and branding — is the property of Sassy Southern Creations.
You may not reproduce, copy, distribute, or use our content without written permission.
13. Chargebacks & Fraud
We reserve the right to dispute fraudulent chargebacks.
Submitting a chargeback without contacting us first may result in denial of future service.
Fraudulent claims may be reported to appropriate authorities.
14. Dispute Resolution & Arbitration
We value our customers and aim to resolve concerns through direct communication whenever possible.
By using this website or purchasing from Sassy Southern Creations, you agree that any dispute, claim, or controversy arising out of or relating to your purchase, use of our website, or products shall first be addressed through good-faith communication with us.
If a dispute cannot be resolved informally, you agree that it shall be resolved exclusively through binding arbitration rather than in court, except for claims that qualify for small claims court.
Arbitration shall be conducted in the State of Texas under the rules of the American Arbitration Association (AAA), and judgment on the arbitration award may be entered in any court having jurisdiction.
You agree that:
• You may bring claims only in your individual capacity
• You waive the right to participate in a class action lawsuit or class-wide arbitration
• You waive the right to a jury trial
This agreement to arbitrate survives termination of your use of our website or services.
If any portion of this arbitration provision is found unenforceable, the remaining provisions shall remain in full force and effect.
All matters shall be governed by the laws of the State of Texas.
15. Force Majeure
Sassy Southern Creations shall not be held liable for any delay or failure to perform due to causes beyond our reasonable control. This includes, but is not limited to:
• Natural disasters (including hurricanes, floods, fires, or severe weather)
• Acts of God
• Supply chain disruptions
• Carrier delays or transportation interruptions
• Government actions or restrictions
• Public health emergencies or pandemics
• Labor shortages or strikes
• Utility or internet outages
• Market closures or event cancellations
In the event of such circumstances, we reserve the right to extend processing and delivery timelines or cancel affected orders when necessary.
We will make reasonable efforts to communicate delays when possible, but shall not be responsible for losses, damages, or inconvenience resulting from events beyond our control.
16. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Continued use of our website constitutes acceptance of any updates.
17. Contact Information
If you have questions regarding these Terms of Service, please contact:
Sassy Southern Creations
📩 Sassysoutherncreationsss@gmail.com