Sassy Southern Creations — Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find quick answers to the most common questions about shopping with Sassy Southern Creations. If you ever need help beyond this page, we're always here for you.

🛍️ Orders & Processing

How long does it take to process my order?

Most in‑stock orders are processed within 1–3 business days.
Custom, handmade, or made‑to‑order items may require additional time.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible at sassysoutherncreationsss@gmail.com.
Once an order has been processed or shipped, changes may not be possible.

📦 Shipping

Where do you ship?

We currently ship within the United States only.

Which carriers do you use?

We ship using USPS, UPS, or other trusted carriers, depending on your order size and destination.

How long does shipping take?

Shipping times vary by carrier and location. Delivery estimates begin after your order has shipped.
Please note: delivery dates are not guaranteed.

Will I receive tracking information?

Yes! Once your order ships, you'll receive a shipping confirmation email with tracking details.

🎁 Products

Do colors look exactly like the photos?

We do our best to display accurate colors, but variations may occur due to screen settings or lighting.

Are your items handmade?

Some items are handcrafted or made‑to‑order. These will be noted in the product description.

Do dropship items ship separately?

Yes — items fulfilled by third‑party suppliers may arrive in separate packages.

↩️ Returns & Exchanges

What is your return policy?

We offer a 30‑day return window for eligible items.
Items must be unused, unworn, in original packaging, and include proof of purchase.

How do I start a return?

Email us at sassysoutherncreationsss@gmail.com to request a return.
Items sent back without approval cannot be accepted.

Do you accept returns on sale items or custom items?

No — sale items, gift cards, custom orders, and personalized items are non‑returnable.

How do exchanges work?

The fastest way is to return your item and place a new order once your return is approved.

💳 Payments

What payment methods do you accept?

We accept major credit/debit cards and other payment options available at checkout.

Is my payment information secure?

Yes — our store is powered by Shopify, which uses industry‑standard security to protect your information.

🔐 Account & Privacy

Do I need an account to shop?

No — you can check out as a guest.
Creating an account lets you track orders and save preferences.

How do you protect my personal information?

Your privacy is important to us.
You can read our full Privacy Policy for details on how your information is collected and used.

📞 Contact Us

If you need help, we're here for you:

Sassy Southern Creations
📧 sassysoutherncreationsss@gmail.com
📍 Magnolia, Texas 77354
🌐 https://sassysoutherncreations.store
📞 +1 (281) 253‑4501